Refund Policy
Last Updated: November 24, 2025
1. General Policy
All digital content purchased on IndE-Book (ebooks, comics, audiobooks, digital files, subscriptions) is non-refundable, except where required by law or explicitly stated in this policy.
2. Acceptable Refund Situations
IndE-Book may grant refunds in the following cases:
1. Duplicate purchases
The same item bought twice within 24 hours.
2. Technical delivery issues
Content that fails to load or is corrupted and cannot be accessed.
3. Fraudulent or unauthorized charges
Requires investigation and may require identity verification.
4. Regulatory or legal requirements
If applicable laws mandate refund rights.
3. Virtual Currency (Paid Coins & Reward Coins)
- Paid Coins (purple) purchases are non-refundable.
- Reward Coins (green) have no monetary value and cannot be refunded or exchanged.
Refunds, when granted, may be issued in:
- Paid Coins (preferred method), or
- USD (rare; only when legally required)
4. Subscriptions
Subscription refunds follow the policy shown at purchase. Partial refunds may be offered if:
- There is a major service outage
- IndE-Book discontinues the service prematurely
5. Chargebacks
If a User files a chargeback:
- Their account may be suspended
- Paid Coins or content access may be revoked
- IndE-Book may dispute the chargeback with evidence
6. Contact
Refund requests: support@inde-book.com
End of Refund Policy